I lodged a complaint regarding a supply switch, which became deadlocked after I rejected a £150 compensation offer. The company did not address my complaint effectively and continued as if nothing had happened. During the investigation, I received an apology letter stating that an account I never had showed a zero balance. After the deadlock, they reported this nonexistent account to credit agencies and incorrectly claimed a debt, which they later reduced from £85 to £7, accompanied by another apology. However, they refused to treat this as a new complaint, trying to merge it with the previous one. When I pointed out that £7 was still wrong and should be zero, I soon received a threatening final demand for £100, warning of selling this nonexistent debt to a third party. It was an unpleasant letter to receive, even if there were actual debts. I complained again and got another letter saying the balance was nil, but they still wouldn’t accept a new complaint. There’s a clear strategy here: if they can bundle complaints, it only counts as one when reviewed by the Ombudsman. So, if you need to complain, don’t let them manipulate you. Each issue should be treated separately to ensure the regulator can see their true performance and take necessary action. This company does not deserve to hold a license; the regulator must intervene to ensure compliance or revoke it.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
