I have been trying to finalize my electricity account after moving out, and this has become an ongoing nightmare lasting over three months. I was informed that I couldn't close my account because it was labeled as 'my landlord’s account' and was told to open a new account just to 'allocate the payments' before they could close it. Despite this, I'm now being asked to pay again for the entire duration I lived there, even though I've already settled the bill in full and provided my bank statements as proof multiple times. Customer support has been ineffective. Each time I reach out, I'm connected with a different representative, forcing me to explain the entire situation repeatedly, with no resolution in sight. To complicate matters, they even closed the incorrect account, leading to more confusion and delays. This should be a simple administrative task that takes days, not months. The lack of accountability, consistency, and competence is truly alarming. I would strongly recommend steering clear of this service unless you enjoy endless emails, repeated explanations, and being asked to pay for the same electricity twice.
Claim your business profile now and gain access to all features and respond to customer reviews.
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
