Today I attempted to top up ,£50 via the app and after 2 hours the top up still had not been credited.
As we are both pensioners with health issues and on the priority list we are unable, and should not be expected to, have to go outside on our hands and knees in the current inclement weather to physically input a 20 number code.
I have had to get our neighbour to input the recent credit.
Having had the not so smart gas meter installed on 13th January 2026 it has never worked or sent accurate balance to the app. Scottish power also do not issue in-house monitors anymore so we are forced to go out and get an accurate balance. Despite reporting this issue continually we are now informed they cannot get an engineer to repair or replace their faulty equipment and do not have a timescale when one will be available. We have raised numerous official complaints with no reasonable response and my last review I was told contact them via Facebook. Had to inform them I do use social media. Disgusting service
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
