The man made a complaint for me because i had paid my bill in full on the 31st of January and Scottish Power had passed my bill to a debt collector even though the bill had been paid in full, it was not due until the 9th of feburary, and i am in receipt of Universal Credit which i get paid into my account on the 11th of Feb! i always save the money howwver this time ot was £126.00 therefore, i paid in two halves.Still may i add with the pay date, I also have Autism and ADHD, Complex PTSD and other illnesses, so as tou can imagine my anxiety hit the roof and i sid not sleep much at all that night.
I couldn't call Scottish Power that day as it was too late by then, i geel i am being made to feel guilty of something i havent even done. However, the man was very apologetic and i put in a closed complaint, whatever that is! I have been with this company for many yearss although I am rethinking this choice.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more