I had a Scottish Power representative visit my home on Thursday 12th February 2026. Her name was Priya, and she was trying to get me to switch from my current provider, Octopus Energy, to Scottish Power.
I showed her my Octopus app, including my exact usage, tariff, and monthly payments (£130). She reviewed all the information and told me I was “paying far too much” and that Scottish Power would charge me around £120 per month. She also mentioned a weekend half‑price energy promotion, which made the offer sound even more appealing.
However, after switching, I received an email confirming that my new direct debit would actually be £146, which is higher than what I was paying with Octopus — not lower as promised. This feels completely misleading.
On top of that, the “half‑price weekends” offer was not explained properly. I later found out it only applies between 11am and 4pm, which is a very limited window and not useful for my household, as we are often out during those hours. Had this been made clear, I would not have agreed to switch.
Overall, I feel pressured, misinformed, and very disappointed with the experience. This is not the level of honesty or transparency I expect from an energy provider.
Account number: 16167672054
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