I initially contacted to make an appointment for someone to come out to place a DP switch (9th feb) which was previously told it was booked for 17th feb, after waiting over 4 hours I contacted them to see where they were to be told it hadn't even been booked by previous rep. The person I recently spoke to was very apologetic and understood my frustration as I had other things booked after 17th to finish off sorting my property. He informed me it should of been explained it takes 2 weeks for bookings to be done but due to it not been booked/accepted I would have to make a new booking completely. He understood I was upset and frustrated as I spent over a hour with previous rep and none of it was told or explained to me, so for the inconvenience they issues me with a £40 compensation as it has set me back with doing up my property by 2 weeks now. I know it cannot be helped the 2 week wait but if it was explained I could of arranged things around later date but because of first rep I've had to wait further 2 weeks now. So previous rep rating 0-1 star but give the last rep I spoke too 5 star 🌟
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more