Awful customer service. I moved out of a property in October 2025, settled my bill on move out day. Fast forward to 10th February, I get a random bill of £178+ for ‘electricity’ use over a 10 day period. I called customer service and they could not fathom where this amount has come from. I was told it was being looked into, and on 24th February a member of their accounts team will call me and it will be removed. That date has now passed and no one has called me. I have now received a letter chasing me for the money. I’ll be filing a complaint.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
