Customer service is awful and the supplier literally scammed me out of my own money. I’ve closed my account in January and been told I’ll get some money refunded, which I did. They then charged me almost £140 in one month after I’ve already closed my account and a further £15 the following month, telling me that it’s a late payment fee? Despite the fact that they have confirmed to me my balance is £0 and the account remains closed.
I’ve been going back and forth with them via email asking them to speak to me in simple terms, as I simply don’t understand their very formal emails, but they couldn’t care less AND named the subject of our email thread as “spam”! How ridiculous. At this rate, it looks like I’ll have to raise a dispute with my bank, as I’m clearly not getting my money back from SP.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more