If I could give no stars, I would be thrilled. AVOID THIS COMPANY. I can't believe they are part of this program. My experience with their support team has been nothing short of distressing. They are causing me significant stress. I declined a smart meter, but was forced to accept one in 'dumb mode.' However, they removed that option and stated that I would not be getting 'dumb mode' again. A friendly representative assured me they would resolve this, yet the company seems determined to ignore my wishes, leaving me, an elderly person, anxious. I do not want this device in my home, and I certainly did not agree to have it activated. As for the £1000 refund I am trying to retrieve, it seems they have no intention of processing it in time for the holidays, even though I can easily calculate my bill myself. This isn't my first time reaching out to higher management due to frustration. DO NOT WASTE YOUR TIME; MAINTAIN YOUR PEACE OF MIND. AVOID THIS COMPANY! Even complaints seem to go unheard.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more