I switched to a new provider from my previous one, with the assurance that I could revert back within 14 days if I changed my mind. After just 6 days, I decided to switch back, but they did not facilitate the change as promised. Consequently, I ended up paying both my previous provider and the new one a total of £144.08. As someone with a disability and a limited income, I have no savings and no support, leaving me with only £20 to last for 3 weeks. I was informed I would need to wait 20 working days for a potential refund, and when I requested a guarantee, the representative said it wasn't possible. This company is poorly managed; while some customer service representatives were genuinely helpful, the overall accountability of the provider is lacking. Despite reporting a £1.3 billion profit in 2024, my brief experience with them has been the worst service I’ve encountered.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more