Spoke to someone called ‘Jason’ about 3 minutes ago. I have a concern where I think there has been a crossover between mine and my neighbours electricity where they refitted a meter. My electricity has tripled for my one bedroom apartment since this meter fitting, it’s now hitting £400 a month which I keep paying even though I work 40+ hours a week and never really here. My meter is also not sending readings as it should so there are several issues here. All he tried to do is collect the balance, he didn’t even try to help with my query. He was absolutely terrible at his job and I tried to raise a complaint which he evaded. His customer service skills are absolutely shabby and horrendous. I understand he wants to message in his group chat that he’s taken a large payment, but I had a genuine concern which he was uninterested in. Will be moving back to octopus in hopes they have better trained staff. I have no problem paying the balance as I haven’t had before, but my call was to get my query resolved, not be spoken to in a boreish tone and be threatened with calls. Spoke to someone else after, paid the balance, raised a complaint and booked an appointment to have my meter replaced, but this first phone call was abysmal. All he had to do was place me on hold if he was unsure, collect himself and get it queried. Not sure what his problem was.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more