Sent this email on Jan 24, 2026. So far no answer???? Did your customer service department close down. I wish I could give zero stars that’s all you deserve at best.
Subject: Yearly fee question
Dear Sir/Madam,
I have just received my 2025 annual statement and, once again, I have the same concern regarding the level of annual fees being charged.
Unless my calculations are incorrect, the fees charged for 2025 exceed the documented limit of 0.85% per annum for my plan and approach or surpass the statutory maximum of 1.00% per annum.
I would appreciate a clear and reasonable explanation for this discrepancy.
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Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
