This is possibly one of the most frustrating services I have ever encountered. I misplaced my life insurance documents and needed a copy sent to me. There are so many different contact numbers, yet no one seems to have any of my information. I was put on hold multiple times just to reach the right person. I've called three times requesting my documents, but I still haven't received anything. I've given up now and will be cancelling my direct debit. They are quick to take your money but seem uninterested in sending the necessary documents. It's a complete disappointment.
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Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
