I had to contact Scottish Widows today regarding my mother's health care policy.
If this review were just about Anthony, the gentleman who took my call, I would be giving 5 stars, as he was clear about the information he gave, very informative and helpful, an excellent experience.
However, I did have difficulty getting through to Scottish Widows by phone. I had to wait about 20 minutes prior to each phone call being answered on 3 occasions before I managed to speak to Anthony. At the first call I was advised I would receive a call back which did not happen, and the second the phone line was so poor (at Scottish Widows' end) that it had to be abandoned.
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Scottish Widows - the financial planning provider who calmly, expertly and with care, helps customers benefit today from planning for tomorrow.
