No empathy
This company need to remember that they are dealing with people who are grieving, got the initial request completely wrong, gave no prewarning of when the gravestone would be in place so family could not be there for support and sent invoice with no letter or words of sympathy. Basic manners and kindness required. Wish we'd gone elsewhere
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Scott Memorials provides the finest quality memorials of all sizes, additional inscriptions and renovations.
Covering the whole of the North East and North Yorkshire - Sunderland, Seaham, County Durham, Durham, Newcastle, South Tyneside, Washington, Gateshead, North Tyneside, Hartlepool, Stockton, Middlesbrough, Darlington, Whitby etc.
