Terrible customer service. I waited two months for parts (seat foams) that I was told at the time of order would take two weeks. Regular chasing just got the response that the parts were ‘stuck at customs’ and ‘it’s because of Brexit’. This, by the way, because although these parts are apparently manufactured in the UK, they are shipped to their German warehouse, to be shipped back to the UK! Eventually got an email from ‘Monty’ to say that the parts would be with them last week. Still they didn’t materialize. At this point I cancelled this part of my order and requested the item that they did have in stock to be sent. This did arrive, but I received no despatch confirmation and only found out an expected delivery date and which courier by chasing yet again. Arrogant and unhelpful. Certainly won’t order from them again.
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