Another negative review they seem so keen to acquire. Oil pressure gauge purchased and webpage clearly states instructions were included. The instructions were fairly lengthy and in German. I requested English instructions and was informed 'not supposed to come with instructions', which was clearly a lie, and they wouldn't check other boxes for English instructions (so they presumably knew there wouldn't be any). I requested a refund but was told to take it to a garage?! I have no issues with electrics, but I have never used that particular gauge before, so just need to know how the 5 contacts are wired. It would also be useful to check the rest of the information (there was clearly a lot of it). Their customer services were just downright lazy, disinterested and useless. If a company isn't willing to go to a little bit of trouble to fulfil what they advertise, the least they can do is offer an apology for the inconvenience they caused and a return.*edit, after all this fuss they did offer a refund (I would need to pay postage). They claimed customers informed them they didn't need instructions so they stopped including them, which does sound like a lie. Why would you stop including English instructions because 'some' customers didn't need them, but include German instructions instead? Why did the offer of a refund only come after this review and not straightaway? Insisting problems are the customers fault is also not brilliant customer service.
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