Item provided didn't match either the SCP website picture or description. Another item in the same order was the wrong dimensions for the job they sold it to do. Add to those points, the small parcel charge for those items was, lets say, a little excessive. I pointed these facts out to SCP in an email, no reply. As no reply received I requested a return for refund, no reply. So I returned anyway, no refund. So I chased, no reply. So I rang to be told refund heavily delayed due to COID-19. I totally understand that, but why did it take a phone call to establish this. Sent email highlighting my experience, AND got a reply ... which told me; pointing these facts out and chasing a reply makes me an angry person who likes to complain. Huuum really, naughty me!
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