My account has been stuck under “Balance Review in Progress” for an extended period, and I am unable to withdraw my money.
I have already provided all the proof I have, including in-app deposit history and bank transactions. However, the support team keeps asking for an email receipt from Apple or the App Store, which I do not have.
My account is a guest account (phone number only), and I paid using a debit card, so I never received any email confirmation.
I have explained this multiple times and sent all available proof, but I am not receiving any response or solution.
This situation is very frustrating, as I have no other way to verify my payments, yet my funds are still being held.
I hope the company can review my case properly and provide a fair solution.
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