I canceled my account and requested refunds for two months I did not use. Instead of handling this like a normal service, with a clear review of usage and a fair resolution, support repeatedly deflected responsibility and escalated the tone. I stated I had not used the service and asked for refunds for those months. Support’s initial response was essentially “cancel it from the dashboard,” with no meaningful engagement on the refund request. When I followed up, the response shifted to blaming me and pointing me to their terms. They then offered to refund only one month while refusing the other, despite my clear statement that I hadn’t used the service during those billing periods. When I mentioned leaving a review, the agent responded defensively. I was left with the choice of accepting a partial refund or pursuing a dispute. This is not how trustworthy companies behave. Billing mistakes or misunderstandings happen, but reputable vendors handle them with transparency and basic customer care. In my experience, this company does the opposite: they minimize the problem, shift blame, and apply pressure while acting indignant when you say you’ll share your experience publicly. If you’re considering using this service, understand the risk: if you get billed when you aren’t using it, don’t expect professional support or a fair resolution.
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