I frequently shop with the company and usually have a good experience, but it’s frustrating to see promotions like a free beanie hat. I followed the instructions from the app and spent enough to qualify. When I mentioned the code to the duty manager, he told me I had to select the hat online and enter the code after my purchase. While he suggested I could cancel my order and redo it, it just felt like too much hassle. In the past, they would simply provide the item if you met the spending requirement. I believe others share this frustration. Additionally, the coin flipping feature on the app seems to work against me, as I always lose. Thankfully, there’s a nearby alternative, and I might start giving them my business instead.
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