Absolultely diaobolical level of service using screwfix.com for an order to home. I would NEVER order anything from them for home delivery again. Ordered 4 external lights on December 1st. At the time of writing on December 10th they have still not arrived. Getting hold of Screwfix is a nightmare. You log a message on their What's App service with a "bot" and an hour or so later someone responds. If you are not sat staring at your phone when they respond, you will have to wait hours for a response to your response. It's a joke! So, on Monday 8th December I chased my order that had been a week. When eventually getting to communicate with a human they promised me the delivery would arrive today. It didn't. On Tuesday 9th December, I chased it and they apologised (after spending ages getting connected to a human again) saying the driver ran out of time and it would be delivered today. It wasn't. On the evening of Tuesday 9th, I explained if it wasn't delivered by end of play on Wednesday 10th, they could cancel the order and refund me. On Wednesday 10th they told me it was coming today. I then received a tracking email from FedEx saying the delivery had to be signed for. Had it been delivered on 8th or 9th someone would have been there to sign for it. On 10th, there wasn't ! However, at 8:20 am the FedEx tracker said it was out for delivery (again) and by 2:52pm it was back at the depot. They hadn't been anywhere near my house again. It's a complete joke and I accept this might be more about FedEx than Screwfix, but Screwfix's customer service is laughable and they ought to choose DPD rather than FedEx if they want something delivering.
Note - the email address Screwfix provided in their response below is invalid, so I wasted 15 minutes emailing my complaint as well !!
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