I had an account with the company, and the app kept notifying me about available rewards. However, when I checked the rewards section in the app, it was empty. I contacted customer service and explained the problem, but they only suggested uninstalling and reinstalling the app, which didn't help. I was informed that I could call and have the rewards emailed to me. As a result, I've decided to delete my account and will choose to shop with other merchants. Disappointing experience after being a loyal customer for over six years.
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