Needed an item quickly, local Screwfix (Hinckley) had it on their website as available next day from store, I purchased this, then received an email telling me it wouldn’t be available next day but later in the week which was useless to me.
Cancelled immediately, cancellation was confirmed with a three to five working day estimate on refund, this is annoying as they expect payment for goods prior to handover but it’s acceptable to make you wait for your money back.
Waited my five working days (gave them seven in total) still no refund, conatacted them, they apologised said they didn’t know why it had taken so long but I’d get it in three to five days….
The obvious happened, still no refund, apologies, blah, blah, processed now will take three to five days….
Well I suppose we’ll see, their complaints procedure is like pulling teeth, lots of “sorry” not much of anything else, waste of time, my account will be being closed as there’s no shortage of other companies willing to sell similar items, I wouldn’t part with a penny unless you physically see and receive the item first, as once they have your money they aren’t keen to hand it back.
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Screwfix: Thousands of products at low trade prices | FREE next day delivery available | 30 day money back guarantee on all orders.
