sdlsurveying.co.uk

I had a scheduled appointment for a property survey, and as the homeowner, I answered the door to me

I had a scheduled appointment for a property survey, and as the homeowner, I answered the door to meet Alex, the surveyor. From the outset, no identification was presented, which immediately raised concerns.

After some initial questions about the property, Alex stated he would proceed with the survey and mentioned he would need to take measurements outside. I agreed and explained I would remain nearby in case anything was needed. However, he responded in a dismissive and sarcastic manner, implying that I intended to follow him around closely, which was not the case. I attempted to clarify, but his tone remained abrupt and unprofessional, making me feel uncomfortable in my own home.

Throughout the visit, his attitude was consistently hostile and dismissive. At one point, while I was simply attempting to wipe down the sink surface, he abruptly questioned why I was doing so and insisted there was no need — effectively telling me what to do in my own home rather than responding with basic courtesy or patience.

When I asked if he had finished at one stage, he responded abruptly with a stern look and a sharp “um no,” which further contributed to the tense and uncomfortable atmosphere.

I also politely requested that any photos taken inside the property be handled with some consideration for privacy, such as angling away from clutter where possible. This was met with curt and unprofessional responses rather than a calm explanation.

A particularly concerning issue arose when he left the property during the survey process and placed the front door on the latch without my knowledge or consent. As a homeowner — and someone whose property has previously been burgled — this caused immediate concern and distress. I went to check the door feeling alarmed, only to find that he had done this to take external measurements. When I asked, he responded abruptly rather than acknowledging the concern or apologising.

At another point, he appeared to slow down and look over a stack of my personal mail, which I found intrusive and inappropriate.

I had also informed him during the visit that I had an interview. Following this, his demeanour appeared to shift, and he began asking questions about the interview in a way that felt unnecessary and intrusive. This sudden change in tone came across as insincere and inconsistent with his earlier behaviour, reinforcing the overall impression of an unprofessional and uncomfortable interaction.

Additionally, I disclosed during the visit that my father had recently passed away and apologised for any clutter. This was met with no acknowledgement or basic human courtesy, which further contributed to the overall lack of empathy and professionalism demonstrated throughout the interaction.

Overall, there was a clear lack of professionalism, courtesy, respect, and basic empathy throughout the interaction. The tone and manner of the visit left me feeling uncomfortable and questioning whether I was being treated fairly. Regardless of intent, the level of conduct demonstrated was not acceptable.

As a homeowner, I expect to feel safe and respected within my own property. Unfortunately, this experience fell well below that standard.

I would not recommend this service based on this interaction and strongly suggest that the company reviews its standards of professionalism, communication, and respect when dealing with clients in their homes.

I would appreciate confirmation that this matter will be investigated and that appropriate action will be taken. Specifying what specific action to be taken detailed here on trust pilot for all to witness if this is to be received with the weight and seriousness of the matter required.

Date of experience: Apr 09, 2026