They're great as a company, they answer emails and calls promptly and have good range of quality products. However, they use DPD as their courier and next day delivery for DPD means "in 4 days time".I paid good money to get something delivered next day and DPD instead of doing what they're paid for, decided to shut their operation at 3pm on a Friday.Customer service guy was no surprised and lied about the parcel being picked up only that morning when in fact it had been with them since the day before.All documented by their own emails.They couldn't care less that I had a brand new kitchen delivered to the garden instead than indoors.Had to buy 2 big tarpaulins to cover everything up.Finally they decide to deliver on monday (I had ordered the stuff on the previous Wednesday at 2pm).The driver sneaked down our cul de sac, turned around and took a picture of my house from his van.Little did he know that I'd been waiting for him and while he was doing that, I had come out from my back door and stood in front of his van.He gave me some BS about the sat nav not recognising my address."Is that why you were taking a picture of my house without getting out of the van?"Address has been on same royal mail post code since 1956.If you don't want your parcel, use this company and DPD will make sure you'll be screwed.The worst courier on earth.I wonder how they're still in business. Personally and unfortunately I will not be ordering from SSL again unless they change delivery partner.
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