I ordered and paid for a dress and was offered free customisation to get it tailored to fit my measurements. I sent my measurements and waited. There was a significant delay due to a heatwave in Rajasthan…totally forgivable, as we can’t control the weather. The dress arrived and I tried it on, only to discover that the waist sat about 4.5” too high, just under my bust, like an empire line style! I emailed to ask for their return instructions. I was asked for photos showing the problem, which I sent. I was then offered 2 options - a voucher for half the cost ($30) or a remake but only if I paid the postage ($28). Aggrieved, I asked for a third option where I wasn’t penalised for their error. I was then asked for an additional measurement; the high shoulder point to waist, (this was not asked for with the original measurements). I informed them of this extra measurement and have heard nothing since despite several further emails from me. It’s now been over 3 weeks of silence.I loved the design of the dress and the quality of construction was good too but the denim used was heavy, more suited for jeans or a jacket; definitely too thick and uncomfortable for a dress… even in a Scottish climate!I am left with an unwearable dress which cost £47.46/$60, so although they may ‘seem friendly’, I cannot recommend this company. Save your money and buy local or with a company that has a trustworthy returns policy!*Further to SeamsFriendly’s response - I have a whole chain of emails linked to SeamsFriendly’s emails. I don’t appreciate the implication that I am a liar. Yes they definitely do need to sort out their communications. I now would prefer a full refund as I have no respect or trust in the company.**If you can’t get an answer to your emails, try their WhatsApp or leave a review here…they answered that pretty quickly!A full refund was received. Thank you.
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