On December 23rd I went to the Seated app to book a new reservation for 2 when I noticed that my $198 of rewards were missing from my account. When I emailed their Customer Service Team about this, they said that "rewards expire after 90 days of inactivity", which is also what their previous email reminder said. The problem is that they sneakily hide that accounts are only "active" if they make a BOOKING in that period, NOT just log in. Not only is this unprecedented at any other company, but "inactive" almost always means that an account hasn't logged in in a very long time. The company admitted to me that this wording is indeed misleading, and yet they still refused to refund expired points that I earned by spending thousands of dollars in their app. It is a deceptive practice and blatantly unethical, and it really seems like a desperate attempt at saving the company money at their users' expense. I discovered that other people ran into the same exact issue and had no idea what "inactive" meant on the Seated App, so it's a common problem that they are simply ignoring. On top of that, I tried to redeem my rewards for Delta gift cards multiple times in the past and received an error each time, so I couldn't even use the rewards when I wanted to. When I asked a Customer Service agent about that she said that Delta wasn't part of their Rewards program any more, even though they are still clearly listed there.I would never recommend this app to anyone after learning that they engage in this deceitful practice.
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