I was in the process of setting up a company bank account when the process became stalled. A pop-up message in the system instructed me to contact customer support by phone, which I did.After speaking with two representatives, I was eventually able to understand what the issue was. However, as a result of those interactions, I decided not to proceed with them as my bank.Both representatives I spoke with came across as cold, irritated, and quite inconvenienced by my call. One of them referred me to a heading on their website to explain the issue, in a manner that suggested I should have found the information myself beforehand—despite the fact that I had contacted support specifically because the system instructed me to do so.I will not speculate on the reason for this tone, whether it was situational or reflective of a broader approach to customer interactions. However, the experience left me with certain doubts which force me to choose another bank.
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