seb.se

Never use SEB

I have had SEB as my bank for 45 years, the last 13 years as a Swede living abroad. This year has been full of problems with SEB, everything from them not blocking my ATM card even though I requested it (and they confirmed that they did, which later turned out to be a lie). They said they sent me a new ATM card, but it never arrived, they also sent my PIN code separately, which also never arrived, probably the reason, it turns out during the check that they wrote my name and my address, but did not write the country in the address. SEB's customer service has shown that they have very little, or no knowledge of how the bank's system works over the internet. When they have explained to you when you contact them how to make a certain service work, they have given completely wrong information. When you point it out, in many cases it has suddenly started working, without SEB announcing that the error has been fixed and so on.About half a year ago I received a message from SEB that I had to fill out a form that could be accessed via a web address they provided. They threatened to close my account if I did not fill out the form. I filled out the form (it also contained a lot of irrelevant questions). It was not possible to submit by signing and sending with BankID (the method used by SEB for all money transactions). Instead, you had to print the form and send it by regular mail. When I printed the form, it turned out that the web form only contained barely 25% of the questions that were on the printed form.Because it is expensive and takes at least three days to transfer money from SEB abroad, I requested that they approve me transferring money from my ATM card to Wise, which is both cheaper and faster. SEB refused. When asked why, they replied by asking what I would use the money for, and that they did not trust that company and continued to refuse to send my money.A check here on Trustpilot speaks for itself. Wise. 275,391 reviews, 4.3 stars, a very good rating. SEB, 683 reviews, 1.3 stars, a very bad rating, I will close my accounts with SEB as soon as possible

Date of experience: Nov 28, 2025