I tried to order a pair of shoes online. There was only 1 pair left in the size that I wanted, so I wanted to go ahead and purchase them because my size is difficult to find. After 3 attempts of trying to use my credit card (which I use all the time with no problem on other websites), and each time the website declining the charge saying that the card information could not be confirmed, I went to my credit card company's website and confirmed that not only had the charges gone through, but they were actually also reversed simultaneously, so that there were a total of 6 transactions. Fortunately that would result in a net of $0 (hopefully), and my credit card company confirmed that there was nothing wrong with my account or my card, and that there had to be something wrong with the vendor's website causing the problem. I was able to use the card on Amazon within a minute with no problem, confirming that it is almost 100% certain to be a Sebago website glitch. Considering my credit card company is Capital One, it's not like it is some small company that does not know what they are doing. Of course Sebago has no customer service contact phone number. They have no online chat. Communication is by email only. The essence of this complaint is that instead of providing customer service and a completed transaction, it has created a hassle for me. Multiple transactions on my credit card, that now I have to be careful about tracking to make sure there is no net charge, and I could not complete the purchase. Their website is trash
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