Never ever buy here.
Very poor customer service – still no order after more than two weeks
I placed an order on sebago.com on 27 February. More than two weeks later the order is still showing “waiting to be processed” and has not even been shipped.
During this time I have contacted customer service multiple times through their support form and by email, but received no meaningful response. The only reply I received was an automated message saying the case would be transferred to a human agent, but no one ever followed up.
I even contacted a Sebago distributor (Trendmark), who kindly tried to escalate the issue internally to the sebago.com team. Unfortunately, even after that escalation there has still been no response from Sebago.
This is extremely disappointing for a brand with Sebago’s reputation. Customers should not have to chase a company for weeks just to get an order that has already been paid for.
At this point the experience has been frustrating and a huge waste of time. I hope Sebago improves their customer service because this level of support is unacceptable.
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