This company has stolen my money. Upon placing my order, I immediately emailed in order to exercise my right to cancel however, rather than do so, the company delayed responding to me for several days and instead shipped my items. The company thereafter strung me along by telling me that they would issue me a refund upon me receiving delivery of my order - which I did. Shockingly (or perhaps not so), they: 1) refused to issue a refund; 2) refused to accept a return; and 3) entertained a return if I paid the costs of returning the items. With regards to 3, I was told that the items would need to be shipped to Netherlands despite the packaging in which the items came clearly indicating that the items had in fact been sent from a London address.They have, to date, failed to make this matter right and I am out of pocket for items that I neither want nor can realistically use due to poor quality.This situation has gotten so bad that I have had to report this company to my bank and the Ombudsman. I am also pursuing legal action as fraudulent practices like this are abhorrent and should be dealt with.Order no: 10107 - inserted upon request of company.UPDATE - despite the company publicly indicating that they would assist me with my issue, and me providing my order number accordingly, they have, almost one month later, still refused to do anything. This echoes my previous experiences with them and I am therefore forced to repeat my earlier warnings - do not buy from this company.
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