secretcoco.nl

1.8
1.8 Based on 130 reviews

...

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Robin Long
AVOID, knock-off items, do not offer refunds

AVOID. I would give 0 stars if the option was available. I received items that were awful quality and some that were just different items to those in the website photos. I have been in communication back and forth now for months with this company. They will not offer a refund until threatened with claiming the money back through your bank of trading standards, then they attempt to barter with customers about how much they will refund. Eva at customer services was polite and seemed to want to help. Finally, in my case they agreed to a refund if I returned the items (at £16 cost to myself) but all I received was a partial refund of one item. I will be seeking a proper refund with the bank after all and reported the company.

1
Date of experience: Dec 02, 2024

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