Bitterly disappointed!!!I ordered a beautiful garment on 24th February. Finally arrived today-6th March AND wrong size sent. Even my order email from them clearly states size S BUT I’ve been sent a size L. How can such a difference in size have been sent?! The person that packed it obviously didn’t even check to see if it was right. Definitely will NOT be ordering from them again!!! No one is answering my email for help with this either & it states that you can only return an item after receiving info on how to do it from them-angry and frustrated!!So since my above review I have had a good response back from the team at secret cocoa. It took a few frustrated emails from me BUT they did respond. Have totally sorted the problem by sending me the right size-I did have to pay an extra £3.99 shipping taxes-and have received my right garment today-which is lovely. I’m pleased they have rectified the problem and will definitely order more things from them. The correspondence from my new (right size) order has been great from reordering to turning up on my doorstep. I just think maybe a quicker response to my problem would have really helped. Thank you secretcocoa for sorting this out for me. Beautiful underwear too 🙏♥️
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