secretcoco.nl

1.8
1.8 Based on 130 reviews

...

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Melinda B.
Please save your money & time!

Absolutely horrendous, the products are of terrible quality, arriving in cheap plastic bags with stickers on with Chinese writing on, these garments are mass produced rubbish in China you would pay Shein prices for. The customer service is terrible, their own returns policy states you still get the returns information with 24hrs, I’m now on day 4 and my 4th time of asking for the returns details, they are now saying they have 3 other options for me:1. If the product lacks quality, please send us a photo. We’ll verify it and resend the order.2. If the product lacks quality, send us a photo. You can choose a new product from our store, which will be sent for free. No need to return the current item.3. I can request a 30% refund without the need to return the item, saving you shipping costs.All of the above goes against their own return policy, they have been provided all the details needed including a photo showing all 3 products unopened in the bags as per the policy requirement for a return. Please save your money and time, don’t entertain these people with an order you will be gravely disappointed and most probably end up out of pocket.

1
Date of experience: Sep 05, 2024

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