I want to alert everyone about a troubling experience with a certain service. I have never utilized their platform, never signed up with them, and have no idea who they are. However, when I reviewed my card statement, I found their name appearing 15 times with identical charges of ₱6,062.01 each, amounting to ₱90,930.15 (approximately $1,600 USD). These charges are completely UNAUTHORIZED. I seldom use my card, and I usually receive email notifications for any transactions. In this instance, I received none. The fraud only came to my attention when I checked my statement. Upon reaching out to the service, they refused to reveal the identity of the fraudulent user and provided a vague explanation about “bank security checks.” Clearly, no proper security measures were in place—no legitimate user would charge a card 15 times for the same purchase. Rather than assisting the rightful cardholder, the service seems to be shielding scammers. Their unwillingness to provide documentation or transaction details raises serious concerns about their operations. This is not merely a case of poor customer service; it feels like a serious scam. I am reporting this incident to the appropriate authorities and escalating it with my bank.
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Xsolla gives video game developers, publishers, and platform partners access to the flexible tools, services, and collaboration needed to launch, monetize, and scale their games and products globally. Serving only the video game industry, the Xsolla product suite caters to businesses from indie to enterprise, with: Pay Station and its #1 Anti-fraud solution, Partner Network, Site Builder, Store, Login, and Launcher. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation. For more information, visit www.xsolla.com.
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