The service I have received from Nebula has been infuriatingly appalling.With my initial problem I spent over 2 weeks calling on a daily basis.Nebula Mars II Pro, won’t charge and has been used as an outdoor camera less than 5 times. I can still use it if plugged in but that is not what I spent so much money on a projector for.Then when I spoke to someone called Sally who looked over my notes, she agreed that i had received a really bad experience and said she would look at replacing the Nebula or replacing the part.I then receive a standard email saying it’s out of warranty and there is nothing they are prepared to do. Which environmentally is an appalling response!I have since escalated this,, TNG400253008, following the companies escalation process and spent a further 2 weeks chasing a response on which I am told someone will get back to me within 24 hours. 2 weeks daily calls, being assured every time that the customer representative will personally ensure it gets escalated and still no response. My background is regulation and from where I am sitting either your systems and controls need a serious overhaul or you actually don’t care about your customers. To be promised a fix and then receive this email is unprofessional and wholly unacceptable !
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Home theater isn’t confined to the walls of your living room. At Nebula, we believe that it’s much bigger than that.
It’s about the camping trip with your friends when you watched the superhero save the day. It’s about when you sipped wine with your partner and witnessed the first kiss between 2 star-crossed lovers. It’s about that backyard family movie night where you heard your kids’ high-pitched giggles and squeals. It’s about unlocking your imagination and moving your cinema anywhere.
We’re committed to creating smart projectors that enrich your life with unique viewing experiences. No matter where you want to go, Nebula takes your entertainment there so you can let your imagination run wild and create unforgettable memories with those that you love.See more
