Firstly, I hate complaining, I feel the service I received was so poor and backed up with lies, that I had to.I placed an order online on June 18th for delivery on Saturday, June 21st. at 13:49 on the 21st, I received a phone call to say the driver had run out of time and that he would not be delivering. Which meant the plasterer I had lined up had lost 2 days' work. I was promised on that call that it would be put out, 1st run the following Saturday, the 28th. and that it would be with me by 08:30. I felt I couldn't trust that, so I went out of my way on Friday 27th, to phone the Portsmouth depot to confirm this would happen. I spoke with "redacted", who assured me that the notes were on the ticket for a failed delivery and must be the first drop. at 09:57 on Saturday the 28th, I had no delivery still, so I phoned up and spoke with someone who said, and I quote, "Who told you it would be first drop?" I explained what had happened, to be told he would put me on hold and go and find out. After 17 minutes on hold, I hung up. I eventually received a call back from "Redacted", who told me he didn't know why or what had happened, but it was being loaded now and would be sent directly to me. At 11:53, still no delivery, and my plasterers again leaving the job, I phoned again, and "Redacted"" said it should have been with me. and he would call him and ring me back... At 12:18, "Redacted" phoned me to say he would be with me in 5 minutes. I said I would like to know what will be done about me now spending more on plasterers to stand around waiting, than the materials I had purchased. Andy suggested I ring up on Monday and ask to speak to the manager. I declined his invite, suggested he speak to his manager, and asked him to ring me.When the driver arrived, he was the only ray of hope I had for your depot at Portsmouth, polite, and surprised I had had a bad day, as they had sent him to do a job in Southampton first, before coming to me. I realise I haven't spent a lot of money with you guys. After receiving a call this morning from "Redacted" to say he had spoken with the manager, and there is nothing that can be done about my losses, perhaps a discount on my next order would resolve all the problems your Portsmouth depot has caused me. I declined as there is very little chance of my trusting the depot, let alone ordering from them again. I don't feel that customer service is even on the agenda here, let alone good ownership of mistakes when made. I believe we all make mistakes, and we judge people on how they resolve them. this was unresolved.
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