I’ve been a loyal Selco customer for over three years and have spent more than £1,000 in the last month alone across different branches. I usually find Selco’s staff extremely helpful—especially at Honeypot Lane—but a recent incident on 08/04/2025 at the Staples Corner branch has left me traumatised and seriously questioning my loyalty to the brand.I arrived around 17:22 needing ten MDF boards cut. A staff member named Makbul was polite, professional, and clearly knew his job. We were nearly done by about 17:50 when another customer came along. Shortly thereafter, the manager, Aswad, appeared. Without so much as a greeting, he began shaking his finger in my face, ranting that I shouldn’t come close to closing time with so many cuts. His hostility and dismissive attitude were so shocking that everyone around us froze. Instead of simply explaining any policy about late cuts, he treated me like a nuisance and abruptly told Makbul to stop helping me.I tried to remain calm and even offered to let the other customer go first. However, Aswad continued to raise his voice, which only increased my anxiety. Eventually, he stomped off, and thankfully Makbul finished my cuts by 17:59. I paid at 18:02, loaded the boards, and sat in my car shaken and in tears—truly never expected this from a store I’ve trusted for years.I understand there may be rules about cutting services near closing time, but the problem lies entirely in the manager’s delivery. The manner in which Aswad spoke to me was demeaning and completely out of order. No customer should be subjected to such aggression and disrespect.Given this experience, I feel compelled to share my story so that no one else endures a similar ordeal. This manager’s behaviour was alarming, and I’m disappointed that Selco would allow someone like him to hold such a position. I genuinely hope Selco takes swift action to address this, as I won’t be returning until I see evidence that they’ve dealt with the issue.
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At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
