I asked for help with several plumbing items I intended to purchase, but a long-standing member of staff at the Honeypot Lane store told me that customers are expected to find everything themselves. I was informed that even if I provided item names on a list, it was not his responsibility to help locate them on the shelves. Despite asking politely for assistance, his response was dismissive and confrontational, as though I had done something wrong simply by requesting help. It appeared that providing advice was considered too much effort at that time of the morning.This interaction took place on 19 December 2025 at approximately 07:35. The staff member was noticeably unhelpful from the outset and stated, “This is my name—make a complaint if you want.”What was particularly concerning is that, as a long-serving employee, his behaviour appeared to carry no consequences, suggesting that management either tolerates or overlooks such conduct.I both work for a company and own a business that regularly spends four-figure amounts at this store, and I expect to be treated professionally. This experience stands in stark contrast to the service received at the Imperial Park and West Gate branches, where staff have consistently assisted with similar requests without issue or unnecessary confrontation.What was most concerning was not just the dismissive attitude of one senior staff member, but the apparent culture that allows such behaviour to go unchecked. Being told to “make a complaint if you want” suggests a lack of accountability and confidence that management will not act. This points to a management issue rather than an isolated incident. Other members of staff were helpful and professional, which only highlights the inconsistency in service standards and the failure of management to enforce them.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
