selfridges.com

1.7
1.7 Based on 861 reviews

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Wyatt Scott
Terrible experience with online purchase and support

I made a purchase online, and two days later, I received an email from the delivery service stating that the item was returned due to a problem with the parcel. I reached out to the online support team on two different occasions over the last two weeks, and each time, the representative assured me I would get a follow-up email within 24 hours after consulting with the distribution department. I have yet to receive any follow-up and am struggling to get a refund. I would strongly recommend avoiding this situation as it’s not worth the hassle or stress.

1
Date of experience: Jan 17, 2026

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