This has been incredibly frustrating. I purchased these headphones brand new, and they simply did not function. They wouldn’t connect properly to my device or any other device I attempted. Naturally, I had to open the box — how else could I verify if the headphones work? Despite this, my request for a refund was denied because they were deemed “opened and tested,” which is completely illogical. A new product should not be defective, and a single test to confirm it doesn’t work should not invalidate a return. Being informed that their team “found no fault” completely disregards my actual experience as a customer. This feels like a convenient excuse to evade responsibility for a defective product. I anticipated much more from a service with such a reputation, and the customer support surrounding this has been truly disappointing.
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