I posted a one star review on the 20 January. Selfridges responded the same day with an invitation to contact someone called Matthew at customer services who would help me. I noticed that the wording of this response and invitation was very similar if not identical to that given to other dissatisfied reviewers. So what happened next? I reached out as invited, explained the problem (again) and after 3 or 4 failed attempts to engage customer services in an intelligent and rational conversation, I gave up. At the end of the day they simply weren’t interested, and there was no reasoning with them. I never got to speak with Matthew, despite asking for him several times. I can only conclude that the ethos underlying the concept of customer service is missing from Selfridges’ customer service. So what happened next? Nothing. Absolutely nothing. Selfridges response on here was meaningless. Selfridges actually don’t care that their Trustpilot rating is so bad. They do nothing to try and improve it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Page Description
