Very disappointing experience with Selfridges customer service.
I attempted to return an item that was only 20 days old, unused and in fully resalable condition. The return was just slightly outside the window. The item was a gift and I was not aware it was unsuitable within the narrow return period.
Despite explaining this and requesting escalation, Selfridges refused to show any flexibility or goodwill. The response felt scripted and dismissive, especially considering my recent spend with them (£800+).
For a premium retailer, I expected a more reasonable and customer-focused approach. This experience has seriously put me off shopping with Selfridges again.
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