I had an extremely frustrating experience with Selfridges. I purchased two items and returned both. They never refunded me properly: the first item was refunded as an e-voucher, not to my original payment method, which I understand is a breach of the Consumer Rights Act. The second item still hasn’t been refunded at all.
Dealing with their customer service was a nightmare. First, they told me to contact them. When I did, they closed my case claiming I hadn’t contacted them. After complaining again, they said they had “overturned” their decision — yet the refund never came through properly.
I never thought I would encounter such a greedy and disorganized shop. Literally any store — Poundland included — offers a better customer experience. For a supposedly high-end retailer, this is shocking.
At this point, the only use I can see for their service is this: if you have someone you truly dislike, give them a Selfridges gift card — Selfridges will do the rest.
Claim your business profile now and gain access to all features and respond to customer reviews.
Home Page Description
