Selfridges calls itself a provider of a “premier shopping experience.” In reality, this has been a premier panic attack and antidepressant experience.
This started with footwear that caused a physical injury. When I returned it, instead of a proper refund, I was pushed into an endless cycle of complaints, concierge emails, and promises that were never honoured.
They promised four refunds:
One was issued as an e-voucher instead of the original payment method (only half of the amount, and later something happened with it so i cannot use it anyway).
Two refunds never arrived at all.
The fourth turned into another ordeal when I attempted to collect the order and was refused, despite having the gift card, confirmation email, and full account access.
Previously, the gift card itself was sufficient proof. Now, apparently, even that — combined with account access and order confirmation — is not enough. The process feels arbitrary and obstructive.
After seven separate interactions, I am still without my money. Instead of resolution, this situation has caused significant stress, wasted time, and serious impact on my wellbeing. At this point, it appears that issuing a Small Claims Court claim may be the only way to recover my funds.
This is not what anyone would reasonably describe as a “premier shopping experience.” It is a chilling nightmare where customers pay premium prices and receive delays, broken promises, and unnecessary distress.
Avoid if you value your money, your time, and your mental health.
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