I only gave 1 star because there's no option for zero. I will never use this service again and strongly recommend others to avoid it! I was in the process of booking a trip when my screen vanished, and it completed the booking prematurely without my confirmation. I didn't even receive an email right away. The next day, I found out the resort was incorrect and my insurance was missing. The website claims that changes can be made within 24 hours, but they refused to assist and kept blaming the airline. I was supposed to celebrate my birthday with friends, but I spent the entire day trying to correct the resort while they enjoyed a special lunch with cake and entertainment. My birthday was completely ruined. Once we finally met the airline representative, they changed the resort in just 10 minutes. I lost 2 and a half days along with my birthday celebration. I had to wait until the next day to move to the correct resort to be with my friends. If they could make the change in minutes there, there's no reason it couldn't have been resolved here within three weeks. They also refused to add my missing insurance, which I had 48 hours to include. This service is unacceptable.
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