Tickets were purchased for the Wizard's feast for a group who work at 4 different companies with different time-tables. We picked a date we could all manage and had full intentions to attend in December.The event was moved twice by the event organiser. The original event venue wasn't even made aware of the event ever being organised there.While we were still able to make the 2nd scheduled date, when it was rescheduled again for months later, our group were not able to confirm dates.When the event was rescheduled, I received 1 notification that tickets would be automatically moved and 20 emails with the new tickets within a 10 minute time-frame.At this point our grouo felt that requesting a refund was only reasonable. Instead I was offered a credit, maybe? "We can issue you a credit note for the full value of your tickets. This credit can be used toward any of our events at any of our locations."This offer came with no instructions on how to claim the credit or alternative offers.To give a fare chance, I reviewed the available activities for our city, Sydney. There are a LOT of repeats and the majority of which were already experienced by 1 or more in our group.It's a bit unreasonable for any ticket provider to expect that the average person can just pick up and go to another city so they can use a credit for a continuously cancelled event.Our whole group now believe the Wizard's Feast organisers are scammers based on our experience, or lack there of.A refund would be greatly appreciated. If we want to partake in an activity on offer, we'll purchase those tickets when we can. Anything to avoid this run-around and mostly useless vague offers of possible compensation.
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