Incompetence.I got a quote and booked a collection for my laptop. They used DPD, and on the day of collection the driver didn't show to collect and lied by marking the parcel "refused/not required" in spite of the fact that we waited indoors watching out for him.Now, that's not the fault of sellyourlaptop, so I contacted customer service and explained what happened, trying to get a new booking since there was no option to do that with DPD. Their customer service turned out to be terrible and incompetent. First they told me they were passing my case over to warehouse. After no further response I emailed again asking for an update and got a rep asking for DPD proof of collection and I had to explain again that it hadn't been collected... yep, it's one of 'those' customer services where they don't even know your case each time you speak to them. After a couple more responses going nowhere, and it was now 5 days since I'd booked it originally, I gave up and used a different company that were actually competent.EDIT: to respond to their reply which they edited and added "As always we guarantee payment within 24 hours and once the item was received the item was tested and paid within the time frame." This is a lie! As you can read from my original review, they never got my laptop in the end so they didn't receive it or test it or pay anything in any time frame. Again: I gave up after days of pointless emails with them and sold my laptop to a different company instead.
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